Due to database schema differences, student data cannot be migrated from a Linux-based KnowledgeBox server to a Windows-based KnowledgeBox server. If server migration is necessary, a new tab delimited file containing student information should be generated…

KnowledgeBox hardware is owned by the school or district that purchased the KnowledgeBox program. Pearson does not provide replacement parts or servers in the event of a server failure. If your KnowledgeBox server has failed, contact Customer Service and…

Use the admintool in KnowledgeBox, version 4.x to add and modify users. To access the admintool: Open your web browser and go to http://address/admintool, where address is the IP address of your KnowledgeBox server. After logging in to the admintool with…

The KnowledgeBox version number is displayed in white text at the bottom left of the login screen.

To power down a Linux-based KnowledgeBox server: Press the power button. The server will turn off within 30 seconds.

For a replacement copy, contact Customer Service listed on the Support page at http://support.pearsonschool.com/ or email customer.service@pearson.com.

To change the IP address of a Pogo Linux-based KnowledgeBox server: Use an SSH client to connect to the IP address of the KnowledgeBox server. When prompted for a username, type root and press Enter. When prompted for a password, type xvst9123 and press Enter.…

In Windows, change the IP address of the KnowledgeBox server in the operating system. Restart the server. Verify that users can log into KnowledgeBox. If users cannot log into KnowledgeBox after the IP address change, follow these steps: Open the file C:\WINDOWS\system32\autoexnt.bat…

To install KnowledgeBox 4.2 on a Windows server: Verify the server meets the KnowledgeBox system requirements. Knowledge Base article AA-02779 defines the system requirements. Download and follow the installation guide, KB_v4.2 Installation Guide.pdf, attached…

The following instructions are applicable to student, teacher, and administrator accounts. Restrictions: Administrators may change passwords for all users. Teachers may change only their own passwords and their students' passwords. To update a user password:…