LiveBackup should be run regularly. Running LiveBackup truncates the sme.log file associated with the Sybase database. If the log file grows to a large size, performance will decrease. LiveBackup can be run from a Windows-based SME client or directly from…

SuccessMaker Enterprise is officially compatible with Windows 7, beginning with version 1.7.2 Service Pack 1. There are two known conditions with this version that both have workarounds. Versions prior to 1.7.2 Service Pack 1 may work to varying degrees;…

SuccessMaker Enteprirse is supported with Windows-only 64-bit server operating systems under the following conditions: The Server must be Windows 2003, 2003 R2, 2008, or 2008 R2. SuccessMaker Enterprise Version must be 1.7.2 or later. For version 1.7.2, prior…

This may occur as a result of restrictive security settings or antivirus software. To verify if restrictive security settings or antivirus software is causing the issue: Temporarily disable any security or antivirus software that is running. Attempt to launch…

When a client launches SuccessMaker Enterprise (SME), the JZ006 error may appear. This error indicates the SME client was unable to connect to the Sybase database running on the SME server. This error can happen for many reasons. To resolve a JZ006 error…

If your school has not yet updated to SuccessMaker Enterprise 1.8, click the following link for the upgrade form: http://www.pearsoncommunity.com/formlibrary/SME_18_Upgrade/index.php

The SuccessMaker product: Two Research-based Courses Aligned to State Standards and Common Core Standards Delivered Interfaces via web browser Math Motion Engine - adapts questions to student answers Reading Motion Engine - adapts questions to student answers…

When attempting to update a School or District server, the update installer has various fail-safe conditions built into it. These conditions include ensuring that the update will be able to update files, that the system is not still in use by students, and…

When attempting to update from 1.7 to 1.7.1 school or district, a message states that the latest EBF required for update is not found. Apply the latest EBF included with your kit and then run setup again. Solution The 1.7.1 School and District update is looking…

When attempting to update from 1.7.1 to 1.7.2 school or district, a message states that the latest EBF required for update is not found. Apply the latest EBF included with your kit and then run setup again. Solution The 1.7.2 School and District update is…